Terms of service
Last Updated: [10 October 2026]
1. INTRODUCTION
Welcome to [Urbanpick]!
These Terms of Service ("Terms") govern your access to and use of our website, [YOUR STORE URL], and any purchases made through our online store.
Throughout these Terms, the words "we," "us," and "our" refer to [Urbanpick], while "you" and "your" refer to any person visiting, browsing, or purchasing from our website.
Our store offers clothing, fashion accessories, electronics accessories, home décor, and other general merchandise.
By accessing our website or placing an order, you agree to these Terms and our applicable Privacy Policy, Shipping Policy, and Returns and Refunds Policy.
Please read these Terms carefully before using our services. If you do not agree with these Terms, please discontinue using our website.
Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable Indian law.
2. ELIGIBILITY AND ACCOUNT TERMS
2.1 Eligibility
You must be legally capable of entering into a binding agreement under applicable law to make purchases through our website.
If you are not legally capable of entering into a binding agreement, you may use our services only with the involvement and permission of a parent, legal guardian, or other person legally authorized to act on your behalf, as applicable.
2.2 Account Registration
Some website features may require you to create an account.
When creating an account, you agree to provide accurate, complete, and up-to-date information and to update it when necessary.
You are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to protect your account.
Please notify us promptly if you suspect unauthorized access to your account.
2.3 Account Suspension or Termination
We may restrict, suspend, or terminate an account where reasonably necessary to address fraud, security risks, unlawful activity, abuse of our services, or a material violation of these Terms.
Where appropriate, we will provide notice and an opportunity to resolve the issue.
Any action taken under this section will remain subject to applicable law and consumer rights.
3. PRODUCTS AND PRODUCT DESCRIPTIONS
3.1 Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, sizes, colors, and other relevant details.
However, actual product appearance may vary slightly due to lighting, photography, device displays, manufacturing variations, or differences in materials.
Such variations do not affect your rights where a product is materially different from its description or does not conform to applicable legal requirements.
3.2 Product Availability
Products displayed on our website are subject to availability.
We may update, discontinue, or modify product listings from time to time.
If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include cancellation and a refund where appropriate.
3.3 Product Quality
We aim to offer products that meet our stated descriptions and applicable quality and safety requirements.
If you receive a defective, damaged, incorrect, counterfeit, or materially misdescribed product, please contact us so that we can review the issue and provide an appropriate remedy under our policies and applicable law.
3.4 Product Use
You are responsible for reviewing the product information, compatibility details, care instructions, and safety information provided with a product before using it.
This section does not exclude any product-related obligations or liabilities imposed on us by applicable law.
4. PRICING, TAXES, AND PAYMENT
4.1 Product Prices
All product prices will be displayed on our website in [Indian Rupees (INR)] unless stated otherwise.
We make reasonable efforts to ensure that prices are accurate. Prices, promotions, and product availability may change without prior notice, but changes will not affect an order already accepted except where permitted by law.
4.2 Taxes and Additional Charges
Applicable taxes and other charges will be disclosed as required by law.
Shipping charges, cash-on-delivery charges, or other applicable fees will be displayed before you complete your purchase.
The final payable amount will be shown during checkout.
4.3 Payment Methods
We may offer payment methods such as:
- UPI.
- Debit and credit cards.
- Net banking.
- Cash on delivery, where available.
- Digital wallets or other supported payment services.
Available payment methods may vary depending on location, order value, and payment-provider restrictions.
4.4 Payment Authorization
By submitting an order, you authorize the applicable payment provider to process the payment using your selected method.
Payments are subject to verification, authorization, and the terms of the relevant payment provider.
We do not guarantee that every payment method will be available at all times.
4.5 Pricing or Listing Errors
If a product is listed with an obvious pricing or description error, we may need to investigate and contact you before proceeding.
If we cannot fulfil an order on the stated terms, we will notify you and, where appropriate, cancel the affected order and refund any amount paid.
We will not use an error as a reason to disregard rights or obligations imposed by applicable consumer law.
5. ORDER PLACEMENT AND ACCEPTANCE
5.1 Placing an Order
When you place an order, you are submitting a request to purchase the selected products.
You are responsible for checking the product details, quantity, delivery address, contact information, and final order amount before submitting your order.
5.2 Order Confirmation
You may receive an order confirmation by email, SMS, or another available communication method.
An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.
Order acceptance and fulfilment will be handled in accordance with applicable law and the information provided during checkout.
5.3 Order Cancellation
We may need to cancel an order because of stock shortages, payment issues, suspected fraud, inaccurate listing information, delivery restrictions, or other legitimate reasons.
Where an order is cancelled after payment, we will arrange a refund as required by applicable law and our refund policy.
You may request cancellation by contacting [viveksahu19272009@gmail.com]. Whether cancellation is possible may depend on the order's processing and dispatch status and applicable law.
Nothing in this section removes any cancellation or refund rights available to you under applicable law.
5.4 Incorrect Information
If you notice an error in your order details, contact us as soon as possible.
We will make reasonable efforts to correct the error if the order has not progressed beyond the point where changes are possible.
6. SHIPPING AND DELIVERY
6.1 Shipping Locations
We currently deliver to eligible locations within [India / SPECIFY SERVICEABLE LOCATIONS].
Delivery availability may depend on courier coverage, product restrictions, and the delivery address provided.
6.2 Processing Time
Orders are generally processed within [1–3 BUSINESS DAYS] after payment confirmation or order verification, excluding applicable holidays and unforeseen circumstances.
This is an intended processing timeframe, not a guarantee unless expressly stated at checkout.
6.3 Estimated Delivery
Estimated delivery times will be displayed during checkout or communicated after your order is placed, where available.
Delivery may be affected by courier delays, weather conditions, operational disruptions, public holidays, or circumstances beyond our reasonable control.
If a significant delay occurs, please contact us for assistance.
6.4 Shipping Charges
Applicable shipping fees will be disclosed before you complete your purchase.
Promotional free-shipping offers may be subject to clearly stated conditions.
6.5 Incorrect or Incomplete Addresses
Please ensure that your shipping address and contact number are accurate.
If an order cannot be delivered because of incorrect information supplied by the customer, we will work with the customer and delivery provider to identify an appropriate solution.
Any additional shipping charges or redelivery arrangements will be handled transparently and in accordance with applicable law.
6.6 Lost, Damaged, or Undelivered Orders
If your order is lost, arrives damaged, or is marked as delivered but has not been received, please contact us at [viveksahu19272009@gmail.com].
We will investigate the matter with the relevant delivery provider and help resolve the issue in accordance with our policies and applicable law.
Customers retain any rights they may have regarding non-delivery, defective products, or failure to provide the agreed service.
7. RETURNS, EXCHANGES, AND REFUNDS
Our detailed Returns and Refunds Policy is available at [LINK TO RETURNS AND REFUNDS POLICY].
Please review that policy before placing an order.
7.1 Eligible Returns
Return and exchange eligibility depends on the product, its condition, the reason for the return, and applicable law.
Where we offer voluntary return conditions, these will be stated in our Returns and Refunds Policy.
7.2 Damaged, Defective, Incorrect, or Misdescribed Products
If you receive a product that is damaged, defective, incorrect, counterfeit, or materially different from its description, contact us promptly at [viveksahu19272009@gmail.com].
Please include your order number, a description of the issue, and supporting photographs where reasonably available.
We will review your request and provide an appropriate remedy in accordance with applicable law.
7.3 Refund Processing
Approved refunds will be processed using the original payment method wherever reasonably possible, unless another method is agreed upon or required by law.
Refund processing times may depend on the payment provider, bank, or financial institution.
Any applicable refund timeline will be communicated in accordance with our published policy and legal requirements.
7.4 Return Shipping Costs
Responsibility for return shipping costs will depend on the reason for the return and the applicable policy.
Where the product is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, we will not use this section to avoid our legal obligations.
7.5 Non-Returnable Products
Certain products may be excluded from voluntary returns for legitimate reasons, such as hygiene, personalization, or product-specific restrictions, where those exclusions are lawful and clearly disclosed before purchase.
No exclusion will remove a remedy that is required by applicable law.
8. PROMOTIONS, DISCOUNTS, AND COUPONS
From time to time, we may offer promotional codes, discounts, sales, or other special offers.
Each promotion may have specific eligibility conditions, validity dates, usage limits, or product restrictions.
Promotion terms will be communicated clearly where applicable.
Unless expressly permitted by the promotion's terms, promotional codes cannot be exchanged for cash or combined with other offers.
We reserve the right to correct genuine promotional errors or address fraudulent misuse, subject to applicable law and any rights arising from an accepted order.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, the content on our website, including text, graphics, logos, design elements, product descriptions, and website materials, is owned by or licensed to [Urbanpick].
You may use our website for personal, lawful shopping purposes.
You must not copy, reproduce, distribute, modify, publish, or commercially exploit our website content without prior authorization, except where permitted by law.
Product names, brand names, and trademarks belonging to third parties remain the property of their respective owners.
10. PROHIBITED USES
You agree not to use our website or services to:
- Violate any applicable law or regulation.
- Commit fraud or make unauthorized purchases.
- Provide false or misleading information.
- Attempt unauthorized access to our website, accounts, or systems.
- Introduce malicious software or interfere with website security.
- Scrape, copy, or extract website content in a manner that violates applicable law or our rights.
- Infringe intellectual property or other legal rights.
- Submit abusive, threatening, unlawful, or fraudulent communications.
- Manipulate promotions, payment systems, reviews, or ordering processes.
- Interfere with the normal operation of our website or the shopping experience of other users.
We may investigate suspected misuse and take reasonable, proportionate action, including restricting access or cancelling affected transactions where legally permitted.
11. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services, including Shopify, payment gateways, delivery providers, analytics tools, and external websites.
These services may operate under their own terms, privacy policies, and security practices.
We are not responsible for independent third-party websites or services to the extent that responsibility does not arise under applicable law.
Your use of third-party services may be subject to additional terms provided by those service providers.
12. PRIVACY AND PERSONAL INFORMATION
Your use of our website is also governed by our Privacy Policy, available at [LINK TO PRIVACY POLICY].
We collect and process personal information for purposes such as processing orders, arranging delivery, handling payments, providing customer support, and improving our services.
We will handle personal information in accordance with our Privacy Policy and applicable Indian data protection laws.
Please review the Privacy Policy to understand what information we collect, how it is used, and the rights available to you.
13. DISCLAIMERS
We aim to keep our website available, accurate, and secure. However, we cannot guarantee that the website will always be uninterrupted, error-free, or compatible with every device.
Website content and product information may occasionally require correction or updating.
Nothing in these Terms excludes any representation, warranty, consumer right, or legal obligation that cannot lawfully be excluded under applicable Indian law.
14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, [Urbanpick] will not be liable for indirect or consequential losses that are not reasonably foreseeable and arise from the use of our website or services.
We will not be responsible for losses caused by circumstances beyond our reasonable control, except where applicable law provides otherwise.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.
Nothing in this section limits your statutory consumer rights or any remedy available to you under applicable law, including in relation to defective products, misleading representations, non-delivery, or failure to fulfil an accepted order.
15. INDEMNITY
To the extent permitted by law, you may be responsible for losses directly resulting from your unlawful use of our website, fraud, infringement of third-party rights, or material breach of these Terms.
This section does not require you to indemnify us for losses caused by our own unlawful conduct or for liabilities that cannot legally be transferred to you.
16. FORCE MAJEURE
We will make reasonable efforts to fulfil our obligations.
However, performance may be delayed by events beyond our reasonable control, such as natural disasters, severe weather, public emergencies, transport disruptions, strikes, or interruptions to essential services.
We will take reasonable steps to communicate material delays and identify available solutions.
This section does not remove any refund or other obligations imposed by applicable law.
17. CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our business, website features, products, or applicable law.
The revised version will be published on our website with an updated "Last Updated" date.
Changes will generally apply from the date stated in the updated Terms and will not retrospectively remove rights already accrued to customers.
Where required by law, we will provide notice or obtain consent before applying a change.
We encourage you to review these Terms periodically.
18. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of India.
Subject to mandatory consumer-protection provisions and the jurisdiction of consumer commissions or other forums established by law, disputes arising from these Terms will be subject to the jurisdiction of the competent courts at [COMPETENT COURT LOCATION, CHHATTISGARH, INDIA], where legally permissible.
Nothing in this section prevents a consumer from approaching a consumer commission or another forum that has jurisdiction under applicable law.
19. GRIEVANCE REDRESSAL AND CONTACT INFORMATION
If you have questions, complaints, or concerns regarding these Terms, your order, payments, delivery, or returns, please contact us using the information below.
Store Name: [Urbanpick]
Website: [YOUR STORE URL]
Owner / Legal Business Name: [VIVEK SAHU / REGISTERED BUSINESS NAME]
Email Address: [viveksahu19272009@gmail.com]
Business Address: [Near GAYTRI MANDIR, Mishra complex bandha tola road, 491996 Lohara CG, India.]
Customer Support Hours: [24/7 / YOUR ACTUAL SUPPORT HOURS]
Customer Support Phone: [YOUR BUSINESS PHONE NUMBER]
Grievance Officer / Designated Contact: [NAME, IF APPLICABLE]
Grievance Contact Email: [GRIEVANCE EMAIL, IF DIFFERENT]
We aim to acknowledge customer complaints within [YOUR TARGET ACKNOWLEDGEMENT PERIOD] and resolve them within the applicable legal timeframe.
Please include your order number and a clear description of your concern when contacting us. Do not send passwords or complete payment-card details.
20. SEVERABILITY AND ENTIRE AGREEMENT
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms, together with the policies expressly incorporated into them, describe the terms governing your use of our website and purchases from our store.
If any provision conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
21. FINAL ACKNOWLEDGEMENT
Thank you for choosing [Urbanpick].
We appreciate your trust and are committed to providing a reliable shopping experience, clear product information, responsive customer support, and fair treatment of our customers.
We look forward to serving you.