Privacy policy
Last Updated: [10 October 2026]
At [Urbanpick] ("we," "our," or "us"), accessible through our online store at [YOUR STORE URL], we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information for the relevant purpose.
1. INFORMATION WE COLLECT
We collect only the information reasonably necessary to operate our store, process orders, provide customer support, and improve your shopping experience, subject to applicable law.
A. Personal Information You Provide
When you interact with our store, you may provide the following information:
- Contact information: Your name, email address, mobile number, and other contact details.
- Delivery information: Your shipping address, billing address, city, state, postal code, and country.
- Order information: Products purchased, order numbers, order history, quantities, prices, and delivery preferences.
- Payment information: Payment status, transaction references, and limited payment-related information made available to us by our payment providers. Full card details are generally processed by the relevant payment provider rather than stored directly by us.
- Customer support information: Messages, enquiries, complaints, feedback, and information you provide when requesting assistance.
- Account information: Login credentials and account details if you choose to create an account, where this feature is available.
- Marketing preferences: Your choices about promotional emails, messages, and other marketing communications.
Please do not send us unnecessary sensitive personal information through order notes, contact forms, or email.
B. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- Pages visited and products viewed.
- Referring websites and links.
- Date, time, and duration of visits.
- Website interactions and browsing activity.
- Cookie identifiers and similar technical data, where applicable.
We use this information to maintain website functionality, understand customer activity, prevent fraud, and improve our services, subject to applicable consent requirements.
C. Information from Third Parties
We may receive information from third parties involved in operating our store, including Shopify, payment processors, shipping partners, fraud-prevention providers, analytics services, and advertising platforms.
The information received depends on the service used and the permissions or settings applicable to that service.
2. HOW WE USE YOUR INFORMATION
We use personal information for legitimate and disclosed business purposes, subject to applicable law and any consent required.
A. Processing and Delivering Orders
We use your information to:
- Process and confirm purchases.
- Arrange payment processing.
- Prepare, pack, and ship products.
- Share necessary delivery details with shipping partners.
- Provide order confirmations, tracking updates, and delivery notifications.
- Handle cancellations, returns, refunds, and exchanges according to our policies.
B. Customer Service
We may use your contact and order information to answer questions, resolve complaints, provide after-sales support, and communicate important information about your purchases.
C. Improving Our Store
We may analyze website usage, customer feedback, product interests, and purchasing trends to improve our website, product selection, shopping experience, and customer service.
D. Marketing and Promotions
Where permitted by law and subject to any required consent, we may use your contact information to send promotional offers, product updates, newsletters, and information about new collections.
You can opt out of marketing communications at any time by using the unsubscribe option in a marketing email or contacting us at [viveksahu19272009@gmail.com].
Opting out of marketing will not prevent us from sending essential communications about your orders, account, security, or other necessary service matters.
E. Security and Fraud Prevention
We may process relevant information to detect suspicious transactions, prevent fraud, protect customer accounts, maintain website security, and investigate misuse of our services.
F. Legal and Regulatory Obligations
We may use or disclose information where necessary to comply with applicable Indian laws, lawful requests from authorities, tax and accounting obligations, or legal proceedings.
3. LEGAL BASIS AND CONSENT
We will process personal data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions in force at the relevant time.
Where required, we will obtain your free, specific, informed, unconditional, and unambiguous consent for the stated purpose before processing your personal data.
We may also process information where another lawful basis or permitted use applies under applicable law.
Where consent is the basis for processing, you may withdraw it through the available consent mechanism or by contacting us. Withdrawing consent will not affect processing already lawfully carried out before withdrawal, and it may affect our ability to provide certain services.
We will explain the relevant purposes of collection and processing when requesting consent, where required by law.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags, and similar technologies to support website functionality and improve your shopping experience.
Cookies are small files stored on your device that help websites remember information about your visit.
A. Types of Cookies
Essential Cookies
These cookies support core website functions, such as shopping carts, checkout, security, and session management. Disabling them may prevent parts of our website from functioning properly.
Analytics Cookies
These cookies help us understand how visitors use our website, which pages are popular, and how we can improve the shopping experience.
Preference Cookies
These cookies may remember preferences such as language, region, or other website settings.
Advertising Cookies
Where enabled, these technologies may help measure advertising effectiveness or deliver relevant advertisements.
B. Managing Cookies
You can manage certain cookies through your browser settings and, where available, our website's cookie preference controls.
Where required by applicable law, we will obtain consent before placing or using non-essential cookies or similar technologies.
Disabling certain cookies may affect website functionality, checkout, or personalized features.
5. SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not sell your personal information in exchange for money. However, certain service providers may process information on our behalf, and certain advertising or analytics integrations may share data as described in this policy.
We may share relevant information with the following categories of recipients:
A. Shopify and Website Service Providers
Our store is hosted on Shopify or uses Shopify services. Shopify and relevant service providers may process information to operate the storefront, support checkout, maintain security, and provide related services.
B. Payment Processors
We may share necessary transaction information with payment gateways, banks, and payment service providers to process payments, verify transactions, issue refunds, and prevent fraud.
Payment providers may process information under their own privacy policies.
C. Shipping and Logistics Partners
We may share your name, contact number, delivery address, and order details with courier companies and logistics partners to deliver your purchases and manage delivery issues.
D. Analytics and Advertising Providers
If we use analytics tools or advertising platforms, relevant information may be shared to measure website performance, understand customer interactions, or manage advertising campaigns.
We will configure these services and obtain consent where required by applicable law.
E. Professional Advisers and Authorities
We may disclose information to accountants, legal advisers, auditors, regulators, law enforcement agencies, or other authorities where reasonably necessary and legally permitted or required.
F. Business Transfers
If our business is reorganized, transferred, merged, or sold, personal information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate safeguards.
We expect service providers handling personal information on our behalf to use it only for authorized purposes and to protect it appropriately.
6. DATA SECURITY
We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Depending on the services used, these measures may include:
- Using reputable e-commerce and payment service providers.
- Restricting access to personal information to authorized persons.
- Using appropriate account access controls.
- Maintaining relevant software and security settings.
- Reviewing third-party services that handle customer information.
- Taking reasonable steps to identify and respond to security incidents.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should use a secure device, protect your account credentials, and contact us promptly if you believe your account or personal information has been compromised.
Where required by applicable law, we will respond to personal data breaches and provide notifications to affected individuals or authorities.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
Retention periods may depend on:
- The nature of the information.
- The status of your order or account.
- Customer service and dispute-resolution requirements.
- Tax, accounting, and other legal obligations.
- Security and fraud-prevention needs.
- Applicable data protection requirements.
When information is no longer required, we will take reasonable steps to delete it or make it non-identifiable, subject to applicable legal obligations and technical limitations.
Where immediate deletion is not possible, we will take appropriate steps to protect the information and restrict its further use as required by law.
8. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
A. Access Information
Request information about the personal data we process about you and the relevant processing activities, to the extent provided by applicable law.
B. Correct Inaccurate Information
Request correction of inaccurate or misleading personal information and completion or updating of information where applicable.
C. Request Deletion
Request deletion of personal information where it is no longer necessary for the stated purpose or where deletion is otherwise available under applicable law.
We may need to retain certain information to fulfil legal obligations, complete transactions, or resolve disputes.
D. Withdraw Consent
Where processing relies on your consent, you may withdraw that consent. We will explain any consequences that withdrawal may have on the relevant service.
E. Opt Out of Marketing
You can unsubscribe from promotional emails or contact us to request that we stop sending marketing communications.
F. Raise a Grievance
You may contact us to raise a concern about how your personal information is collected, used, stored, or shared.
G. Exercise Other Applicable Rights
You may exercise any additional rights available to you under applicable Indian law, including rights relating to grievance redressal and, where applicable, nomination.
To exercise your rights, contact us at [viveksahu19272009@gmail.com].
We may need to verify your identity before acting on a request. We will respond within the period prescribed by applicable law.
Where permitted by law, we may decline or limit a request for a valid reason and explain the applicable basis.
9. CHILDREN'S PRIVACY
Our website is intended for customers who can lawfully use our services under applicable law.
We do not knowingly collect or process children's personal data in a manner prohibited by applicable law. Where legally required, verifiable parental or guardian consent and other safeguards will be implemented before processing a child's personal data.
If you believe that a child has provided personal information in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.
10. INTERNATIONAL DATA TRANSFERS
Some of our service providers, including e-commerce, payment, analytics, or technology providers, may process or store personal information outside India.
Where such transfers occur, we will take steps to ensure they are handled in accordance with applicable Indian law and any relevant transfer restrictions or safeguards.
The locations where information is processed may depend on the providers and services enabled in our store.
11. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, payment pages, social media platforms, or other services.
These third parties operate under their own privacy policies and terms. We are not responsible for their independent privacy practices, security measures, or website content.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, third-party services, or applicable laws.
When we make changes, we will update the "Last Updated" date at the beginning of this page.
Where required by applicable law, we will notify you of significant changes or seek fresh consent before processing personal information for a new purpose.
We encourage you to review this page periodically.
13. CONTACT INFORMATION AND GRIEVANCE REDRESSAL
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a complaint about our handling of personal information, please contact us using the details below.
Store Name: [Urbanpick]
Website: [YOUR STORE URL]
Owner / Business Name: [VIVEK SAHU / LEGAL BUSINESS NAME]
Email: [viveksahu19272009@gmail.com]
Business Address: [Near GAYTRI MANDIR, Mishra complex bandha tola road, 491996 Lohara CG, India.]
Privacy Contact / Grievance Officer: [NAME OR DESIGNATED CONTACT, IF APPLICABLE]
Contact Number: [YOUR BUSINESS PHONE NUMBER]
When contacting us, please describe your concern and provide enough information for us to understand and respond to your request. Please do not send passwords, full payment-card details, or other unnecessary sensitive information.
We will review and respond to requests and complaints within the time required by applicable law.
14. GOVERNING LAW
This Privacy Policy is intended to operate in accordance with the laws of India, including applicable data protection, consumer protection, and information technology laws.
Any disputes concerning this Privacy Policy will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts, subject to any mandatory legal rights or requirements.
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Thank you for shopping with [Urbanpick].
We appreciate your trust and remain committed to handling your personal information responsibly while providing you with a secure, reliable, and enjoyable shopping experience.