Shipping policy
Last Updated: [10 October 2026]
At [Urbanpick], we want your shopping experience to be smooth, convenient, and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order on our website, [YOUR STORE URL], you agree to the terms outlined in this policy.
1. SHIPPING METHODS AVAILABLE
We offer shipping through trusted courier companies and logistics partners to deliver your products safely.
Available shipping methods may include:
- Standard Shipping: Our regular delivery service for eligible locations.
- Express Shipping: Faster delivery for eligible locations, where available.
- Cash on Delivery (COD): Available for eligible orders and delivery locations, subject to our payment and verification procedures.
Shipping methods are displayed at checkout according to your delivery address, product availability, and courier service coverage.
Available Shipping Locations: [ALL INDIA / SPECIFY SERVICEABLE LOCATIONS]
Delivery availability depends on courier coverage and the eligibility of your location.
2. ORDER PROCESSING TIME
Orders are generally processed within [1–3 BUSINESS DAYS] after payment confirmation or successful order verification.
Order processing includes order verification, product preparation, packaging, and handover to the shipping partner.
Please note:
- Orders are generally processed on business days.
- Orders placed on weekends or public holidays may take additional time to process.
- Orders requiring additional verification may take longer.
- Processing times may vary during sales, festive seasons, or periods of unusually high demand.
You will receive a confirmation or notification when your order progresses through the fulfilment process, where such notifications are available.
3. ESTIMATED DELIVERY TIME
Our estimated delivery time is [3–7 BUSINESS DAYS AFTER DISPATCH], depending on your delivery location and the shipping method selected.
Delivery estimates are approximate and may vary due to:
- Your location and courier service availability.
- Weather conditions or natural events.
- Public holidays and festive periods.
- Courier network disruptions.
- Unexpected logistical or operational delays.
The estimated delivery timeframe shown during checkout or communicated for your order should be used as the primary reference.
If your delivery is significantly delayed, please contact our customer support team for assistance.
4. SHIPPING COSTS
Shipping charges depend on the delivery location, order value, package characteristics, and shipping method.
Our shipping charges are as follows:
- Standard Shipping: [SHIPPING COST OR FREE SHIPPING CONDITIONS]
- Express Shipping: [EXPRESS SHIPPING COST, IF AVAILABLE]
- Cash on Delivery: [COD FEE, IF APPLICABLE]
- Free Shipping: [MINIMUM ORDER VALUE OR ELIGIBILITY CONDITIONS]
Any applicable shipping charges will be displayed before you complete your purchase.
We aim to make our shipping charges clear and transparent, with no undisclosed shipping fees added after checkout.
5. ORDER TRACKING
Once your order has been dispatched, we will provide tracking information when available.
Tracking details may be sent through:
- Email.
- SMS or WhatsApp, where available and appropriately consented to.
- Your customer account, if this feature is available.
- A shipping confirmation notification.
You can use the tracking number and the relevant courier's tracking service to check your shipment status.
Please allow [24–48 HOURS] after dispatch for tracking information to become active, as courier systems may take time to update.
If you have not received tracking information within the expected timeframe, contact us at [viveksahu19272009@gmail.com].
6. DELIVERY ISSUES AND DELAYS
We work with our shipping partners to deliver orders as efficiently as possible. However, delays may occasionally occur.
A. Delayed Delivery
If your order has not arrived within the estimated delivery timeframe, please contact us.
We will review the tracking information and coordinate with the shipping partner where necessary.
B. Incorrect Delivery Address
Please check your shipping address carefully before placing an order.
If you notice an error, contact us immediately at [viveksahu19272009@gmail.com].
We will try to correct the address if the order has not already been dispatched. Address changes may not be possible once the shipment is in transit.
C. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Where available, retain the packaging and take photographs of the damage to help us investigate the issue.
We will review the matter and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
D. Lost or Missing Orders
If your order appears to be lost or is marked as delivered but you have not received it, contact our customer support team.
We will investigate the issue with the courier and help determine the appropriate next steps.
Nothing in this policy limits your rights under applicable consumer protection laws.
E. Failed Delivery Attempts
If the courier cannot deliver your order because the recipient is unavailable or the address is incomplete, the courier may attempt redelivery or return the package to us.
If a shipment is returned, we will contact you where appropriate to discuss redelivery, cancellation, or a refund in accordance with our policies and applicable law.
Any additional delivery charges will be communicated transparently and applied only where permitted.
7. INTERNATIONAL SHIPPING
International Shipping Availability: [AVAILABLE / NOT CURRENTLY AVAILABLE]
If international shipping is available, delivery locations, shipping costs, estimated delivery times, and any applicable restrictions will be displayed or communicated before purchase.
International orders may be subject to customs duties, import taxes, handling fees, and other charges imposed by the destination country.
Unless expressly stated otherwise, these charges are the responsibility of the customer where legally applicable.
International delivery times may vary due to customs clearance and local delivery arrangements.
If international shipping is not available, we currently deliver only to eligible locations within India.
8. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at [viveksahu19272009@gmail.com].
We will attempt to cancel the order if it has not already been dispatched or otherwise progressed beyond the point where cancellation is possible.
If an order has already been dispatched, cancellation may not be possible through the normal order-processing process. You may contact us to discuss the available options under our Return and Refund Policy.
Approved refunds will be handled according to the applicable refund policy and legal requirements.
9. CONTACT INFORMATION
If you have questions about shipping, delivery, or order tracking, please contact us.
Store Name: [Urbanpick]
Website: [YOUR STORE URL]
Email: [viveksahu19272009@gmail.com]
Business Address: [Near GAYTRI MANDIR, Mishra complex bandha tola road, 491996 Lohara CG, India.]
Customer Support Hours: [YOUR CUSTOMER SUPPORT HOURS]
Phone Number: [YOUR BUSINESS PHONE NUMBER]
We appreciate your trust in [Urbanpick] and thank you for shopping with us!
Urbanpick — Your Style, Your Space, Your Picks.